Shipping & returns

Shipping

Every order is posted with Australia Post. Shipping is a flat $7.99 AUD per order, within Australia and internationally.

Orders are dispatched within 3–5 business days of purchase. Australian delivery then usually takes 3–7 business days depending on your location and Australia Post's own timeframes. International orders take longer, and any customs duties, taxes or import fees are the responsibility of the customer.

A tracking number is emailed to you once your parcel is on its way. Please check your delivery address carefully at checkout — if a parcel is returned to us or goes astray because of an incorrect or incomplete address, we're happy to resend it once it's back with us, but the cost of reposting is payable by the customer.

Handmade with real flowers

Every piece is made by hand, and many are set with real, preserved flowers. No two pieces are ever identical. Small differences in colour, shape, petal placement, bubbles and finish are a natural part of the process, not a fault — and photographs on the site are a guide to the style of a piece rather than an exact reproduction of the one you'll receive. Screen colours also vary between devices.

Customised & made-to-order pieces

Custom and personalised pieces are made specifically for you and cannot be returned or exchanged. Please double-check your customisation details — spelling, colours, sizing — before you order, as they can't be changed once work has begun.

Change of mind

We're a small handmade business and don't offer refunds or exchanges for change of mind, incorrect choice, or a piece not suiting once it arrives. If you're unsure about a size, colour or style before ordering, please get in touch — we're very happy to help you choose.

Damaged or faulty items

If your piece arrives damaged or faulty, please contact us within 48 hours of delivery with your order number and clear photos of both the item and the packaging. We'll look at every case individually and work with you on a fair outcome — in most situations we won't need the piece posted back to us.

Please note that resin is a durable but not indestructible material. Damage caused after delivery — drops, knocks, prolonged sunlight, perfumes, moisturisers, or general wear and tear — isn't covered.

Lost or delayed parcels

Once a parcel has been handed to Australia Post it is in their care, and delivery timeframes are outside our control — delays happen, particularly around holidays. If your tracking hasn't updated, or the parcel is marked delivered but hasn't arrived, please contact us and we'll help you lodge an enquiry with Australia Post. We're not able to refund or remake an order until Australia Post has completed that enquiry and formally declared the parcel lost.

Cancellations & changes

If you need to cancel or change an order, contact us as soon as possible. We'll do what we can before your order is dispatched, though we can't guarantee it, and customised pieces can't be cancelled once work has started.

Your rights under Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded: you are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Where those guarantees apply, they apply in addition to everything set out above.

Contact

For anything at all about an order, email enchantedwondersau@gmail.com or message us on Instagram. We aim to reply within 2 business days.